Shipping policy

Where we ship: anywhere in the United States. We don't ship internationally yet.

Cost: standard shipping on items from our supplier warehouses is $6.95, and free on orders of $50 or more. Items made and shipped by independent US brands use the maker's own shipping rate, which checkout shows before you pay.

Timing: orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Most orders arrive 3–7 business days after they ship.

Items from China: a few items ship from our supplier's warehouse in China. Their product page says so, and they usually arrive in 8–15 business days, with tracking.

Tracking: we email your tracking link as soon as your order ships. It's also on your order status page.

More than one box: items in the same order can ship from different warehouses or makers and arrive separately. Each box has its own tracking.

Items from China: any item that ships from our supplier's warehouse in China says so on its product page and usually arrives in 8–15 business days, with tracking. If your order is late or lost: if tracking hasn't updated for 5 business days, or your order hasn't arrived within 10 business days of shipping (20 business days for items that ship from China), email us. We'll look into it and send a replacement or a refund if it's lost.

Marked delivered but not there? Check around your door and with neighbors, and give it 48 hours. Carriers sometimes mark packages early. Then email us and we'll open a claim with the carrier.

Address mistakes: please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we'll try to fix it before it ships.