Refund policy
30 days to decide If something isn't right, contact us within 30 days of delivery and we'll make it right with a refund.
How to start a return Email joshualef@duck.com with your order number and a line about what didn't work. We reply within 1–2 business days.
Do I need to send it back? We'll tell you in our reply. For many items we'll refund you without needing the item back. If we do need it, we'll send return instructions and the return address, so please don't mail anything before you hear from us.
- Damaged, faulty or wrong item: return shipping is on us, or we'll skip the return entirely.
- Changed your mind: if we ask for the item back, return shipping is paid by you.
- Opened personal-care and hygiene items (bath soaks, balms, soap bars, earplugs and similar) can't be resold, so we'll never ask for them back.
- Digital downloads (printable PDFs) can't be returned once delivered. If a file won't open or isn't what the listing describes, email us and we'll fix or refund it.
Damaged or faulty on arrival Email a photo within 30 days of delivery and we'll send a replacement or a refund, whichever you prefer.
When you'll get your money Refunds go back to your original payment method within 5 business days of approval, or of the return arriving if we asked for one. Your bank may take a few more days to show it.
Exchanges and gifts We don't do direct exchanges. We'll refund you and you can place a new order. If you received an item as a gift, contact us and we'll issue store credit.